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Ⅵ Telephone Manners（第1页）

Ⅵ。TelephoneManners

&elephoofourdailylife。Itisjustasonasfreshairanddeliburger，butedowithoutit?Asmuchapartofourlivesaslearningtotalkandwalkaiswhywe，atmosttimes，paylittleattentiontoit。However，wesometimesthinkaboutitwheheexperieedabruptlyorrudelywhileusingthismodeofuni。Wegetangryatothers’abruptnessaous，butmostprobablyofthetimeswehaveshownourbadmannerswhilespeakielephone。

Phonecallisabridgebetweentwopeoplefandreformatioaihwarttheuniifthetelephoeisnenerallyspeaking，osedtousestandardlaeadofslaoeachother，aclearwhodreceiverare。Althoughitmightbeokayfromtimetotimetodepartfrometiquette，especiallywhengverywell-knreateradhereelephoilluseful。

Themannerinspeakielephoasimportantasintalkingtopeoplefaahelackofbasieetiquettebothinpersonalandprofessionalcalls。Telephoeprovidesustheproperwaytofunpolitelytogetheriy，eliminatingfrustrationanduniishaps。However，telephoewouldnotworkbestunlesseveryoherules。

■Basianners

&elephareasoime，oolongnortooshort。

◇Apologizepromptlyandhalyifyoudialawrongnumber。

◇gabusiorveryneareistosaytheleastunthoughtful。Dohemwhenitistimetogohday。

◇Giveyournamewhenplagacall。Thegameof“guesswhothisis”maynotplaywelltoabusyfriend。

◇Trytomakeyourcallshortandinformativewheoanyonewh。

◇Toavoiddialingawrongnumberandihers，makesuretodialcarefullyandiing。

■MakingTelephoneCalls

You’dbetterthinkaboutwhattimeitis，ho’simpoliteandintrusivethatpersonmaybeasleep，suchasbefore7:0，orafter9:00to10:00intheevenioavoidcallsaroundtheusualperiodmostpeoplewillbehavingmeals。Courtesyisexpeusielephoasifyfacetoface。

&elephiveyournamebefforthepersoing。

&imesyoumaydiala“wrooiingtooquisteadofhangingupabruptly，apologizepolitelyahemknowyouhavedialedawrongodialcarefullyahatyouseethedialpadtoavanotherpersonunnecessarily。

&entiontothewayyousoundwhenspeakielephohatyouenunciateyourwordspredclearly。Itisalwaysembarrassiorepeatwhaty。Trytosouleandpolite，becausethepersoherendofthelineotseeyourfacialexpressionsandyour“toneofvoieedtoexpressthis。

■AheTelephone

Usuallywesay“hello”toaelephonecall，while“yes”isadimproperrespohephonedrawaveryqui，thinkingofthatpersonasaloofanddhesitatetounicatereadily。

&ishehouseerthephonecall。Ifthecallerasks，“mayIspeaktoMr。。。。please，”thereplayshouldbe，“oplease，Iwillgethimforyou。”Iftheheadofthehouseisnotavailable，theresponseshouldbe“Iamsorry，Mr。。。。isnotavailableatthistime。MayItakeamessage?”Youusedifferentformsofrespooshoodmanners，whicharealsoarefleofyourpolitehoughtfulhepersonmaybegtoofferahgreatpayas，who’stoknoouldheshethiothequestion“isMr。。。。homeplease”t“no”。Thisresponsewouldrefleegativelyoualpersonbeingcalled。