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Unit 13 Aftersales Service（第2页）
A:Good。IsthisbatchofAwell?
&hasbeenayear，andIfiableandreliable。
A:Didanythingginthisyear?
&wassolvedquicklyaftergyourtes。
A:Good。Ms。Bush，wouldyoumindfilliigationformforme?
B:No。Iamgladtodoso。
A:Thankyou。yousignyournamehere?Ourpaforation。
B:Noproblem。Yourpanytakesaseriousattitudetowardsyouraftersalesservice。
A:Surely，wemust。Thereforeimproving。
PartⅢractice
Ⅰ。pletethefollo>
DialogueA:
A:Ihelpyou?
B:Yes。Iboughtayourstoreaforsometime，butnowthecameradoesn'tworkproperly。It'snotfogatall!Iwouldlikeyoutogivemeareplat!
&mehavealook。E'tworkwell!It'saprodu，indeed!
B:Infact，Iuseditcarefullyandtookcareofitproperlybytheinstrubook。
&sagoodproteyougivemethereceipt?
&is!
A:Oh，Iamsorry!Ithaspassedtheeriod。We'treplaceitforyou!
&'smyfault!Butyoulookforthereyexpenditureinyourputer!Asamatteroffathememberofyourstore!Asaregularer，Igetaraprivilege?
A:Pleasewaitased!Yes，andyouhaveagoodcreditexpenditureinourstore!So，wegiveyethatwewillgiveareplatforyou!
er:Thanksfoodservidextrahelp!
A:It'smypleasure!
DialogueB:
&ymayIhelpyoutoday?
B:I'mggmywaterbill。IthinkI'vebeenedforthepastmonth。
A:I'msorrytohearthat。Whydoyouthinkweuch?
B:Thebillis20tohanlastmonth。
A:I'msorrytohearthat。LetmeaskyouafewquestionsandthenI'llsee>
B:OK，thankyouforyourhelp。
A:Ofcourse，thankythistoourattention。Now，howmuchdoyouusuallypayforye?
B:Iusuallypayabout$20amonth。
A:Thankyou，andhowmuchdidwethisbill?
B:$120。I'tuandwhy。
A:Yes，Mr。Wilson。Wasyedifferentinany>
B:eon，itwasjustah。Wearenottalkingaboutoo'sTWENTY!
A:I'msorrytherelyseemstobeamistake。
B:Well，I'mhappyyouagreewithme。
A:I'llsendatetoeter。What'syouraddress，Mr。Wilson?
B:125STKildaRoad，Melbourne，Vic3004。
