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Unit 13 Aftersales Service（第2页）
&saysherethattheorderwasceled。Theitemwasscheduledtobeshipped，butforsomereason，alast-miidicatestheeraskedtocel。
&heeraainlydidn’tasktocel。ThiscarpetisforamajorseofHolidayInnlobby。Theoldonewasdamagedbywater。NaturallythehotelguestsarequiteirritatedbytheinimportantbusiionfromItalywillbearrivingandwewillsurelysufferbusinesslossifwedoasquicklyaspossible。
A：Iapologizeforthemixup。Wouldyoulikemetorescheduleashippingdate？
&hinktherereallyshouldbesomeformofpensationforthiserror。Iwasreadingthefiinyourertraditsaysthatifitemsdohescheduledtimepensation>
A：Yes，normallythatwouldbethecase，butbecausetheitemswereceledwe’tbeheldliable。
B：Idoosoundrude，Clare，buttheorderwasnotyouproduyevideoiwesentamessageaskingfora？
Practice2
Task1：Listentothedialogueainpairs。
Task2：Simulatedsituatioion。
SupposeyouareEllenSmiths，thesupervisorofClare。Ybacktodealarker’splaint。YouapologizeandprovideMr。Parkerwithasatisfactorysolution。
SituationalDialogue3
Mr。Carter，theseheaftersalesdepartmentofEpany，isakefeedbavestigationtoMs。Bush，oneEewerwhohasjustestablishedabusiionship>
（A：Mr。Carter，B：Ms。Bush）
&hisisEayIspeaktoMs。Bush？
B：Bushspeaking。
A：Sorrytobotheryou，Ms。Bush，butwouldyoupleasetakeaioanswermesomequestionsabouttheproductsyou’vejustorderedfromourpany？
B：Sure。
A：Wereyouritemsdeliveredontime？
&ely。
A：Gladtohearthat。Areyousatisfiedwithproductsyouhavepurchased？
B：Yes。I’dliketotellyouthatyourproductshavearousedmuterestinmytryeversihemo。Demandevenexceedssupply。
A：We’repleasedtohearthat。Thatshouldbeowedtoourmutualefforts。Wouldyousiderpurgfromusagain？
B：Ofcourse，aslongasyoukeepfirmtrolwiththequalityoftheproductslikethis。
A：Sure。Howwouldyourateourerservice？Ext，satisfacteorpoor？
B：Hmm…judgingfrommyexperie。
&。Doyouhavesuggestionsonhoroveourservice？
&lywefouionsoodsi。Maybeyoutusasyentinthatcase，youeasilytrolthesellitermahesales。
A：Thatsoundsreasoakethatintosiderationanddisthemeeting。Thankyouverymue。
B：You’rewele。
Practice3
Task1：Listentothedialogueainpairs。
Task2：Simulatedsituatioion。
SupposeyouareEpany。Yaregularerservicefollow-upsurvey。Yous。Bush，whoboughtabatchofairyourpany。YouihequalityoftheprodudaftersalesservidaskMs。Bushtofilliinhername。
