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●Telephone Tips（第1页）

●Telephoips

Goodforbusiness，whilegreatmannerssetyouapart。Ifyou’reunderpressureorinahurry，it’seasytuarddownahebasics。Butifyoutakeadeepbreathbeforeyouannersactuallygetyoutheexpegresultsyouwant—faster。Here’sanoutliipstobrushuponyourphonemannersayle。

■Phy

&hecallasifitwereafaeeting—haveapurpose，andanagenda。

&you’lldoifsomeoherthanthepers。Wouldyotovoice-mail，callbacklaterorleaveamessage?

◇Ifyou’reonascheduledcall，beatyourdeskattheappoiime。

&hehepeoplewhoahephohenumbersyoucallmostfrequently。Speakpleasantlyahem，andifyoutalktothemveryfrequehemacardorpresehdayorovertheholidays。

■Do’sandDon’ts

◇Don’ttypeorshufflepaperswhehephosuggeststhatyou’rehecallerheartedly。

◇Ifyouhavetoputthephonedown，doitgentlytospareyourcaller’sear。

◇Keepyourmouthoutoffood，gum，dyhdrohereceiveramplifiesy。

◇Ifyouhavetocoughorsurnyourheadandouth—andthereceiver。

&lyintothere’tburyitinyourneckorshoulder。

◇Ifyoudialthewrongnumber，explainyourselfahephonenumbersoyoudohe’thangup;that’sjustrude。

◇onthebaoisewhentakingacall。Televisions，radios，aerbingsandbleepsbedistragoverthephone。

■TakingMessages

&hedateahecall。

&hephonenumber，ameande。

◇Ihemessage，soifthepersohemessagehasaioactyou。

&statementaboutthecaller’spurpose。