奇书网

●Getting Through（第1页）

●GettingThrough

Althoughinstantmessagingandemailarequiingstandardformsofuni，thetelephoillplaysanimportantroleinbusinessworld。Justlikeafaeeting，telephoiooandshouldkeeptorulesofetiquettetohelpmaketheexperieandproductiveforallthoseinvolved。

It’seasytogetridofmaalkihephoraimpromptumeetiifisblinkingonyourputers。Keepinmindthataversatiohephoasmuchimportanceasafaeeting，asitisagreatopportunitytounirealtime。

■TuningupYourPipes

Ifyourjonthephooftheday，rememberitgeakesafewhoursforthehumanvocalcordstofullyafteranight’ssleep。Eighthoursofrestusuallyleavesthemalittleraucous。Prathebathroommirrorwhileyouarereadyforwork，ordosomevocalexertheshintheshoodpracticeforadayofcoldg—butbesureyou’rensomeoneelse’sslumberwithy。Deepbreathingexerciseshelpyourthroatandstomachforaday’sworthoftalking，aswellasblentlyandgyourthroat。Ifyoudrivetowork，youalsosingalongwiththeradiointhecar。

■MakingtheCall

Whenmakingabusinesscall，makesuretofirstidentifyyourselfandyourpany。Ifyou’reroutedtoareistoroperator，alsoiheheperstoreastahisisHefromUGProduayIpleasespeakwithMarkSmith?”willdo。

Bepreparedwithaowoseionofthepurposeforyouryouareectedwiththepersohepurposeofyourdtheoaskifyatattime。Thisisooverlookedpointsofphoe，aheperstheopportueraddressyouralatertime。Don’tfibabouthowlongyourcallwilltake—ifyouknowitwilltakelohaes，don’tsay，“It’llbequick。”Letthepersonknowwhattheyaregettingintinningoftheversation。

Ifyougetshuoareistahereasonwhyy，giveabriefbutiementthatbeeasilyrelayed。However，doyewillbeunicated;whelywiththeperstocall，repeatyeinyourownwords。Doedifyou’rerequiredtoleaveamessageorcallbacklater—previouseakepriority。

■AhePhone

Peoplemakebusinessphonecallsforspecifis。Veryrarelydotsorvendorscalljusttocatchup。Telephonecallsusuallyleadtosomeatobetaken，sobesureyourfirstvocalimpressionisagoodtoahephoneasprofessionallyalyaspossible。

&ifyyourselfandyourpanywhenreiningcall。Whileit’snotimpolitetosay，“UGProdus，Hespeaking，”itmightbeeasieroeosay，“ThankyUGProdus。ThisisHe。Hoyou?”Variationsonthisthemeexpressyquiteeffectively。Ifyouworkatalargeas，itmayalsobegoodtoincludeyourdepartmeiohisisHe，atsreceivable。Hoyou?”

■Hold，Please

Thehenerallyregardedadouble-edgedswordiiquette。Nooneisalwaysavailableattheexaentofaphonedbeingonholdsimplymustbetolerated。However，therearemanythingsthedthepersontakingthedotomaketheexperie。

Ifyouhavetoputsomeoneonhold，askfirstand—mostimportantly—waitfortheiranswer。Ifsomeoneexpressesreservatioonhold，explailywhyitisnecessary。Perhapsthepersforsteppedoutoftheoffidisonanothereedstobetra。Callerslikeaionfortheiridooomuation。IfMaryfrisi-room，justtellthecallersheisawayfromherdesk。

&okeepthepersononholdupdatedousofhishercallevery30seds。Asimple“Hismeetingisrunningalittlelate”or“She’sonanothercall”issuffit。It’soffafterthreeminutesonhold。Callbacklaterandasktoleaveamessageinstead。

■VoidMessages

Ifyouhavetoleaveamessageorvoieo，briefa。Speakslowlyanddleaveyourname，phonenumber，andabriefmessage。Sayyournameahebeginniagaihemessage，especiallyifyoudon’tknowthepers。Ifthevoicemailsystemallowsyoutoplaybaessage，sidertakingadvafeaturetomakesureyeisdveysyourneeds。

&urnilyisalreciated。It’sarytba24hours。Ifyouotattendtotheeedswithinthattime，simplyphoosaywhenyouwillbeavailable。

■YourOwnVoiceMail

Themessageyouleaveasymessageisanimportaool。Informationiscritical。Thebestmessagesshouldincludeseveralkeythingstothepersongyou:yourhegranizatiohetdate（thistellsthemyouaregyes），whetheryouareintheoffiotthatday，wheacallbatotactifthecallisemergent，andhowtogettoucherson。

Thisseemslikeanenormousburden，butitjustrequiresareverymorlastthi。Ifyou’veevereoenageneriail，youknowhowdisgitbe。Isthepersononva?WillIgetacallba?Soit’sofgreatimportanceforpeoplewhotravelfrequentlytoattendtooutgoingmessages。

Ofplifytheapproadperhapsyouprovideanupdateeonceaweekwhenyou’llbeoutoftheofficethatweek。Anyusefulinformatimessagewillmakeyourcallerfeelmorefortablethatthemessageisimportantandyouwillrespoocallback。