第54章准确地表达你自己(1)
&YourselfProfessionally
?佚名Anonymous
Irritatisdestroyourprofessioy。Examplesspeechhabitsareseendrepositions(Wheredidyouhangyourcoatat?)aioh“ums”“uhs”“like”andotherspace-fillernoises。We’llbefoghereonathatsendsasubtlemessagetolisteit’sokaytoabdicateresponsibility。
Hoeechhabitkeepusfrprofessionalismwhilegustoabdicateresponsibility?Letmedemonstratebyexample。InseminarsIdudthetry,Ioftenaskaquestionofmyts:hysiifestationsdoyoupersonallyexperienyoufieioheahisquestionisphrasedinthefollo>
“Yougetatightthroat。”
“Yets>
“Yourheartstartstorace。”
Now,heanswersandhohrasedversusthewaythequestiohequestionIaskedforersonallyexperiehepeopleansweriioedtheresponseawayfrombeingaboutthemselves(thus,abdigresponsibilityfs)bygtousethepronoun“you”inplaceof“I”。ThisshiftoffoveysaseingresponsibilitybecauseitindicatesarefusaltoacceptwhattheyareexperienthissituatiosareessentiallysuggestingthattheyarespeakiIexperieiohanspeakingforthemselves。
Iiohattherespoentionallyordeliberatelysayingtheyarespeakihesubtleshiftinprohefocusawayfromthemselvesandontosomeoneelse。Andaeresponsibilityforsomethingwe’reexperieng,we’redamagingourprofessioy。Wemayuionallybeimplyingtoourlistewearerefusiresponsibilityforouradresponses。Youmeaingorabdigresponsibilityisthatsubtle?Yes,thatsubtleandthatdamagingtoourcredibility。
Asprofessionals,weshouldbeiedinhowwerepresentourselvesineveryunisituation。Aslightlapseofsciouseffortonourparttounicatedresponsiblyioourpartnersinunithatweareshiftingresponsibilityawayfromourselves。
oiionsuchas,hysiifestationsdoyoupersonallyexperienyoufieion?Theresponsewegiveveysilliresponsibilityforourbehaviorandresponses。Ifoursubordiweareabdigresponsibility,theyinturasacceptablebehaviorwhentheyareaskedgquestions。Likeanttouionallyseooursupervisorsthattingtoavoidresponsibility。